One planning season, as we were reviewing metrics and processes, building spreadsheets, developing assumptions, forecasting our opportunities and potential challenges, a new senior manager came into the picture. We were rushing around gathering our data and putting together our analytic plans, but not a big deal, right? We’ll pull together a quick program review, we knew our programs backwards and forwards, the performance metrics were seared into our brains – easy. But not this year…professionally, it was a turning point for me.
At this initial overview for the new senior manager, prior to the multiple rounds of Plan tweaking, we started to review our year-to-date program performance metrics (as we always did) and was told to…stop! “I’ve seen the deck – so what?” Silence ensued. What does she mean, so what? With what we were proposing, we could up our program revenues 30%! And still, she said “So what?” Continue reading “Now What?”